ATOL, which is part of the CAA, protects you from losing your money or being stranded abroad. It does this by carrying out checks on the tour operators and travel organisers it licenses, and requiring them to make contributions to the Air Travel Trust guarantee scheme.
When XL Leisure Group failed in September the CAA worked with the travel industry to protect and repatriate the 80,000 customers overseas and is making arrangements to refund the estimated 200,000 people with forward bookings.
If the financial protection of your holiday arrangements is important to you, you can make sure your arrangements are protected by using the links on this website:
Learn About ATOL
The Civil Aviation Authority (CAA) has commissioned a survey to gain a better understanding of passengers’ views and experiences of air travel in the United Kingdom. The survey is taking place at Heathrow, Gatwick, Stansted and Manchester airports.
Find out more about Passenger Experience Survey
Due to the volume of claims being received there has been a delay in sending out acknowledgements. If you have not yet received an acknowledgement, please accept our apologies. You should receive this shortly. Once you have received an acknowledgement you should receive a refund within 12 weeks
More information about XL claims
ATOL is a financial protection scheme for UK tour operators. Over 28 million consumers are protected each year. Make sure your holiday is ATOL protected. Only ATOL tour operators can provide the peace of mind and full financial protection.
Search our database and check your travel company is ATOL protected.
If you have been affected by the failure of an ATOL holder visit our ATOL Claims Department to see if you are entitled to make a claim.
Find out more
Find out how ATOL protects your flights and holidays as well as your money. Learn more about the UK biggest financial protection scheme.
Know your air passenger rights. New European wide regulations ensure you are entitled to certain standards of service and compensation.
If you have a problem with a tour operator, travel agent or aiirline read our advice on how to deal with common problems and complaints.
Our ATOL Trade and Industry pages provide access to all documents and forms to enable you to apply for, maintain and renew your ATOL licence.
